Business and Structure
The Patient Care Quality Review Boards receive and review care quality complaints that have been addressed by the regional or provincial health authority Patient Care Quality Offices and remain unresolved. The Patient Care Quality Review Boards are established as advisory boards under Section 8 of the Patient Care Quality Review Board Act.
A Patient Care Quality Review Board is established for each regional health authority (Fraser, Vancouver Coastal, Vancouver Island, Interior, and Northern) and the Provincial Health Services Authority. The Boards are independent of the health authorities. While the First Nations Health Authority does not sit within the Patient Care Quality Review Board Act, the Boards collaborate with them in patient care quality reviews.
Each Chair and board member is cross-appointed to all Patient Care Quality Review Boards. These universal cross-appointments serve to maximize both regional representation while supporting a provincial lens on all care quality complaints received from health authorities.
To review a patient care quality complaint, Chairs, with guidance from the Director, Patient Care Quality Review Boards Department, may organize panels of two or more members, and panels may sit at the same time. Panels have the power and may perform all the duties of the Patient Care Quality Review Boards and any determinations, findings and recommendations made by a panel are those of the Patient Care Quality Review Boards.
The scope of a patient care quality complaint review is focused on the policies and procedures, or lack thereof, of the organizations providing health care covered under the Patient Care Quality Review Board Act.
The key responsibilities of the Patient Care Quality Review Boards are as follows:
On a regular basis to receive and review:
On an exceptional basis, to review:
o care quality complaints on direction of the Minister of Health;
o any other situation or matter on direction of the Minister of Health.
To provide recommendations to the applicable health authority and/or the Minister of Health on:
Candidates are being sought from across the province and will be cross-appointed to all Patient Care Quality Review Boards. There are several vacancies on the Boards for the term beginning October 2020.
Experience and Qualifications
While previous experience as a member of a board is not required, it is important that candidates for the vacant positions understand the roles and responsibilities of a member of a review board and have the necessary experience and demonstrated skills to enable them to contribute to the Patient Care Quality Review Boards’ activities. All new members appointed to the Patient Care Quality Review Boards will be provided with an in-depth orientation, and attendance at this session, held in the Fall, is required for active participation in board and panel meetings.
Diversity and Inclusion
People from all regions of our province are invited to help renew B.C.’s public sector boards. Consideration will be given to qualified individuals with a broad range of backgrounds including healthcare, community, labour and business environments. The selection process will recognize lived experience and volunteer roles as well as paid employment and academic achievements.
To support strong boards that reflect the diversity of our province, women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity in public sector board appointments are encouraged to put their names forward for appointments.
Areas of Expertise
In addition to the above consideration for those of diverse backgrounds, the following are the attributes sought for the position(s) currently under consideration:
Patient Care Quality Review Boards are convened across the province throughout the year. Individual members can expect to attend a minimum of twelve board or panel meetings within the year. There are additional unscheduled meetings that will occur usually with a one- to two-month notice period for which board members will be offered the opportunity to participate, if their schedule allows. When a member is called to attend a meeting that is not being held within the geographic area in which they reside, they are given the opportunity to determine whether they would prefer to teleconference into the meeting or travel to attend in person. Meeting duration varies from a single case review via teleconference of one to one-and-a-half hours, to a full-day session comprising multiple case reviews.
The first appointment is one year.  Re-appointments for one or two-year terms are based upon review of past performance of member contribution to the Patient Care Quality Review Boards. One and two-year reappointment terms are awarded at the discretion of the Minister of Health to a maximum of four years.
The Chair and members of each Patient Care Quality Review Board are paid in accordance with Treasury Board Directive 2/17 “Remuneration for Appointees to Ministry and Crown Agency Boards” Group 2. Remuneration will be at a rate of $250 per diem for each Patient Care Quality Review Board Chair and member. Additionally, the Chairs and members are reimbursed for actual and reasonable expenses for activities required of its members (for example, travel, accommodation, and meals). When the Patient Care Quality Review Boards Department identifies that Chairs and members will require preparation ahead of the meeting, an additional reimbursement up to half of the per diem rate will also be compensated for time spent preparing.
The Patient Care Quality Review Boards (Boards) are established as advisory boards under Section 8 of the Patient Care Quality Review Board Act. There is a Patient Care Quality Review Board for each health authority region (Fraser, Vancouver Coastal, Vancouver Island, Interior, and Northern) and the Provincial Health Services Authority. There are two Co-Chairs and a variable number of members cross-appointed to these Boards by the Minister of Health.
Either one or both of the Co-Chairs, in collaboration with the Director, Patient Care Quality Review Boards Department may convene panels of two or more members to review care quality complaint review requests, to act on any situation or matter directed to the Patient Care Quality Review Board by the Minister of Health, or to undertake any other business of the Patient Care Quality Review Board.
The Minister of Health is responsible for the administration of the Patient Care Quality Review Board Act and the Director, Patient Care Quality Review Boards Department, ensures, on behalf of the Minister of Health, that the Boards are fulfilling their roles and responsibilities. The Boards report their performance outcomes to the Minister of Health on a quarterly and annual basis and are responsible to the Minister of Health for their carriage of the care quality review process.
Board Responsibilities and Accountabilities
The Patient Care Quality Review Boards role is that of:
Patients First: maintain a focus on the mandated responsibility to respond to the patient, advocate or family member who has taken the time to submit a complaint with the Patient Care Quality Review Boards;
Advisor: provide independent careful assessment, findings and recommendations as warranted on patient care quality complaints to empower Health Authorities and the Ministry of Health to improve care quality;
Partner: alongside the Patient Care Quality Review Boards Department, steward the effective delivery of the Boards’ mandate; and;
Reporter: report to government, stakeholders, public, and others as outlined within the Patient Care Quality Review Board Act.
The Patient Care Quality Review Boards are responsible for upholding the statutory requirements and objectives as set out in the Patient Care Quality Review Board Act.
Managing Board Affairs: The Patient Care Quality Review Board Department in conjunction with the Patient Care Quality Team within the Ministry of Health direct the processes and structures necessary to ensure the effective functioning and renewal of the Patient Care Quality Review Boards. This includes ensuring appropriate board orientation and ongoing professional development; articulating roles and responsibilities for the board; defining board process and guidelines; evaluating board members and Chairs; identifying potential Chair and member candidates; and assessing and measuring the contribution of the Patient Care Quality program to care quality improvement across healthcare services delivery in BC.
Mandate: Fully understand the Patient Care Quality Review Board Act, Definition of a Patient Care Quality Complaint, Ministerial Directives, Terms of Reference and Roles and Responsibilities that govern all facets of reviewing a patient care quality complaint to arrive at well-reasoned and evidence-based findings and recommendations as needed.
Monitor and Report: Account to the Minister of Health and stakeholders through appropriate reporting as mandated within the Patient Care Quality Review Board Act.
Communications: Adhere to the Ministry of Health communications policy.
The Patient Care Quality Review Boards are statutory advisory boards hosted by the Ministry of Health. The Boards are ultimately accountable to the Minister of Health, and the Patient Care Quality Review Boards Department guides the Boards in fulfilling that accountability. In carrying out its work, the board operates within the policy direction and budget set by Ministry of Health.
Current members of the health authority boards, current health authority executive members, and health authority employees and contractors are not eligible for appointment to a Patient Care Quality Review Board. These ineligibility restrictions pertain to the following health authorities: Vancouver Coastal, Providence Health, Interior Health, Island Health, Northern Health, Provincial Health Services and Fraser Health.
The individuals appointed to each Patient Care Quality Review Board should all possess the following personal attributes:
Patient Care Quality Review Board members should have the following competencies:
While orientation in Fall 2020 will cover off the technical processes in place so that members may readily have access to case files, and the Patient Care Quality Review Board Department is available to support troubleshooting and file access, please note that these are province-wide board commitments that may not always involve Board members attending a meeting in person. Therefore, we ask that applicants bring these skills and equipment to their appointment submission: